Your new electronic device comes with a quick start manual. One of Continental’s senior leaders thought she should, too.

Jennifer

Wahnschaff is Senior Vice President and Head of Business Unit ITS at Continental. When she assumed her role in March 2018, she developed a 12-page Leader’s User Guide that’s a first-person summary of her leadership style, natural tendencies, communication preferences and self-acknowledged blind spots – a first of its kind guide at Continental.

 

Why I created a Leader’s User Guide.

When there’s a transition, it’s difficult to get to know a new boss. So, we thought this was a way to jumpstart and get to know key things about me and help to jumpstart the relationship.

Together with my leadership coach using an interview style of questioning we put together the quick start user guide. I had my first get-together with my senior leadership team, we gave them electronic and hard copies and walked them through the highlights. Now, they know me and will come back and say, “Lunch time! Don’t let her get hangry!”

It was the first time people had seen something like that. It’s been very successful. We joke that engineers don’t read manuals, but this is one that we think people want to read. We shared it in the context that I’m self-aware. We walked everyone through it and showed them how they can do it. We think of the User Guide like a fast start. When you buy new electronics, you have a quick start guide. It helps you learn the most important things quickly.

What I would tell a woman who is considering a job at Continental.

In many cases, there’s quite a network of female talent in the organization that you can network with and get advice, as well as a lot of opportunities for visibility and identifying and getting support with mentors at all levels of the organization, male or female.

One of the things women struggle with in general is asking people to be their mentors. But we have formal and informal opportunities to network with women at all different levels in the company.

What it’s like to be a female leader – and an engineer.

In some of the countries I’ve worked, like Mexico or China, the ratio of female and male engineers is about 50-50. There are definitely more women in some of the more traditional functions like Human Resources and Communications at Continental. Being a female leader and an engineer can be an advantage, as well, because in some cases people know who I am. I stand out a little more.

The most pivotal moment during my Continental career.

I’d say there have been quite a few pivotal moments, but coming back to the U.S. seven years ago after working in Germany and taking over a senior leadership role was quite pivotal. There were maybe some initial hurdles, because I think more people were unsettled that I was the first female executive with P&L responsibility and all of my predecessors had been German delegates and male. So once the novelty wore off, they realized, okay, it’s not because she’s female or an American – she’s just there to get the job done.

My experience as part of Continental’s mentorship program.

In many cases over the last couple years, I’ve been chosen by several male mentees who want to better understand what it’s like to work for a woman and manage other women. I think there’s a concern for men trying to come to terms with the novelty aspect of it.

Being able to reassure them that women are not fundamentally different than men – they may react differently in situations, but they’re ultimately the same – has been really important. Men may get angry, for example, when they’re pushed to their limits, whereas women might cry. But they’re both emotions. A leader needs to deal with those emotions in a similar way.

One of the fundamental differences of being a female leader is being able to help some men adjust to having a female boss. Some men just want to avoid it or shy away from it and they feel uncomfortable. I’ve helped quite a few men get over that. In the end, men and women want to be treated equally and we have the resources to enable that at Continental.

 

 

WahnschaffJ

WahnschaffJ

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One thought on “A user guide for your… boss?

  1. Love the idea of the quick start guide Jennifer! It’s been an honor and a pleasure to work for you! Can highly recommend it 🙂 Happy Thanksgiving

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